ZSM (Zero-touch Networks and Service Management) Training and Certification
This Course on Zero-touch networks and service management covers all topics which are required to understand the concept of ZSM completely. It focuses on Automation, within an IT service management context, the Service desk is the sole interface to the customer. ZTSM (Zero Touch Service Management) expands on this premise to encompass the entire lifecycle from a customer or consumer point of view. This has an interface that includes workflow and automation to decrease level-one ticket costs by deflecting routine help desk calls.
Zero-touch networks provide a zero-touch consumer experience as desired by the consumers. It is more than ML (Machine Learning), AI (Artificial Intelligence), etc. By combining Industry frameworks with the latest technologies, various organizations can have the concept of ZSM or ZTSM. This concept merges service desk, IT operations, orchestration, and automation so that it can provide a stable infrastructure supporting services. It can also allow a consumer to choose their communication channels and also control their own user experience.