ZSM (Zero-touch Networks and Service Management) Training and Certification


This Course on Zero-touch networks and service management covers all topics which are required to understand the concept of ZSM completely. It focuses on Automation, within an IT service management context, the Service desk is the sole interface to the customer. ZTSM (Zero Touch Service Management) expands on this premise to encompass the entire lifecycle from a customer or consumer point of view. This has an interface that includes workflow and automation to decrease level-one ticket costs by deflecting routine help desk calls. 

Zero-touch networks provide a zero-touch consumer experience as desired by the consumers. It is more than ML (Machine Learning), AI (Artificial Intelligence), etc. By combining Industry frameworks with the latest technologies, various organizations can have the concept of ZSM or ZTSM. This concept merges service desk, IT operations, orchestration, and automation so that it can provide a stable infrastructure supporting services. It can also allow a consumer to choose their communication channels and also control their own user experience.

What you will learn

  • Introduction to ZSM
  • ZSM concepts and terms
  • Architectural principles
  • Architectural requirements
  • Reference Architecture part 1
  • Reference Architecture part 2
  • Data services
  • Security considerations
  • Closed-loop automation
  • Closed- loop types 

Who this course is for

  • Engineers 
  • Professionals who are working on 5G projects 
  • Radio network engineers working in 4G and 5G domain
  • Engineers who want to grow in this field
  • Students who want to learn new technology
  • Professionals who want to grow in this field
  • Professionals who want to enhance their skills

TELCOMA CERTIFIED ZSM (Zero-touch Networks and Service Management) Expert

With TELCOMA Certified ZSM (Zero-touch Networks and Service Management) Expert, you have the capability to perform efficiently and get promoted with raise in salary. This certification validates your expertise and skills and is recognised worldwide. Our Certifications and skills will set you apart from the competition and help you get a new Job.

Course Content

This course has been designed and delivered by Telecom Industry Experts. This course will be updated as and when required and new topics may be added, and the enrolled students will be informed accordingly.

This course includes

  • 24x7 On-demand video
  • Full lifetime access
  • Access on any device
  • Certificate of Completion

Frequently Asked Questions

When does the course start and finish?

The course starts now and never ends! It is a completely self-paced online course available 24x7 - you decide when you start and when you finish.

How long do I have access to the course?

How does lifetime access sound? After enrolling, you have unlimited lifetime access to this course for as long as you like - across any and all devices you own.

What if I am unhappy with the course?

We would never want you to be unhappy! If you are unsatisfied with your purchase, contact us in the first 30 days and we will give you a full refund.

Get Started

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